Insurance Customer Service
Insurance Services
Our center is staffed by licensed agents to assist you with policy changes or questions, or claims. Please have your policy number and, if you are a member, your membership number available when you call.
AAA Insurance Policy Holders
Customer Service
Mon-Fri: 8:30am - 5:30pm
Phone: 757-233-3850
- Press 2 to speak to an agent in our Virginia Beach office
- Press 3 to speak to an agent in our Hampton office
- Press 4 to speak to an agent in our Newport News office
- Press 5 to speak to an agent in our Suffolk office
Need customer service after hours?
Here is a list of insurance companies toll free numbers.
| Company | Customer Service | Claims |
|---|---|---|
| AAA Mid-Atlantic | 800-945-0728 | 888-222-0086 |
| Travelers | 800-842-9383 | 800-252-4633 |
| Travelers Flood | 800-356-6670 | 800-505-0193 |
| Victoria | 800-888-8424 | 800-926-3168 |
| Progressive | 800-876-5581 | Same # Opt 6 |
| GMAC | 800-468-3466 | Same # Opt 2 |
| Hanover | 800-922-8427 | 800-628-0250 |
| Safeco | 877-566-6001 | 800-332-3226 |
| AIG | 877-244-4288 | 888-244-6163 |
| The Hartford | 800-771-8557 | 800-243-5860 |
| AAA Life | 800-624-1662 | Same # Ext 2880 |
| Foremost | 800-527-3907 | 800-527-3905 |
| National Marine Underwriters | 800-262-8467 | Same # |
| VPIA | 800-899-7973 | Same # Opt 3 |
| Hagerty | 800-922-4050 | Same # Opt 5 |
Policy Questions and General Information
Need to know when your next bill is due or if your insurance company received your payment? What you need for a Good Student discount? Need Vehicle ID cards? E-mail your question to us. Be sure to include your policy number, name, and your daytime contact telephone number. Tell us if we can keep your e-mail address on file as a way to contact you in the future. (Please note that we can not bind, change, or cancel coverage based on information submitted through this web site. Call us at 757-233-3850 or contact us through our Contact AAA page.
AAA Discounts
Did you know that if you have your automobile and homeowners insurance with the same company you may be eligible for discounts of up to 25%? If you have only one policy through our agency, Contact AAA page with the expiration date and type (homeowner, auto, condo, etc.) of your other policy and we will have your agent contact you for a quotation. Some of the other discounts available are anti-theft, good student, driver's training, security credit (home), and anti-lock brakes.
